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Customer Service Representative Corporate Office in New York, NY at Modell’s

Date Posted: 7/22/2018

Job Snapshot

Job Description

Modell’s strives to be your neighborhood sporting goods store. A family owned business since 1889, Modell’s is the passionate sports enthusiast’s place to shop. With a long history and vision that speaks to embracing and celebrating your passion for sports, Modell’s is the place to work if you like a fast, fun, and exciting environment.

Modell’s has a set of core values that guides us in our actions and in the decisions we make daily. As a Modell’s Associate, you will be expected to uphold and demonstrate these values at all times. Our three most important values are: Listen, Respect, and Respond.
As a Customer Service Representative you are responsible to ensure the needs of our internal and external customers are met and exceeded at all times. Customer Service Representatives are accountable to ensure the completion all customer/associate requests and inquiries. This position reports to the Manager of Customer Service.
Hours: Must be able to work 40 hours a week with alternating weekends.

• This is a temporary position for the holidays that has the potential for full time employment. *

Location: This position will be in New York City 498 7th Ave New York NY 10018
Skills Required:
•Excellent Customer Service skills are a must.
•Both verbal and written communication skills have to be at a high level.
•The candidate must also be proficient in Microsoft Word and Excel.
•Call Center experience is a plus
•Answers incoming customer service phone calls
•Resolves store and customer issues and concerns quickly and professionally
•Fulfills all customer/associate requests and inquiries in regards to the Modell’s Value Plan
•Ensures that the company’s customer service standards are maintained
•Assists with customer phone orders for special requests

Modell’s Sporting Goods is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, creed, religion, age, sex, national origin, disability, marital status, sexual orientation, alienage or citizenship, or other protected classifications. Employment at Modell’s is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the Associate or of Modell’s. This at-will employment relationship will remain in effect throughout an Associate’s employment with Modell’s. This at-will employment relationship may not be modified by an oral or implied agreement.

The above information is current at the time of publication and may be amended at the direction of Modell’s Sporting Goods.

We are happy that you are considering an opportunity with Modell’s. Please feel free to ask any questions you may have about the expectations you have reviewed or the physical requirements of the job.